Refund Policy

• Eligibility:

  Refunds are typically applicable in the following situations:

  1. If you cancel your booking in accordance with our cancellation policy, as specified in our Terms & Conditions.
  2. If BTaxi Shillong cancels your booking for any reason.
  3. If there are billing errors or discrepancies in the charges applied to your booking.
• Late Cancellations:

  Cancellations made within 24 hours of the scheduled pickup time may be subject to cancellation fees.

• No-Show:

  Failure to arrive at the designated pickup point at the specified time without prior notification may result in additional charges and the cancellation of your booking.

• Refund Process:

  Write a mail to btaxishillong@gmail.com with a request for refund. After your request has been approved, we will process the refund within 3-7 business days, and it will be credited to the original payment method within 7-10 business days.

Cancellation Policy

• Advance Notice:

  Cancellation requests should be made at least 24 hours prior to the scheduled pickup time.

• Late Cancellations:

  Cancellations made within 24 hours of the scheduled pickup time may be subject to cancellation fees.

• No-Show:

  Failure to arrive at the designated pickup point at the specified time without prior notification may result in additional charges and the cancellation of your booking.